If you do not have access to both devices if you cannot migrate your credential or if you have deleted and reinstalled the VIP Access app on your device you must download VIP Access on your new phone and register the app as a new credential with the organization where you originally registered the credential
I replaced my mobile device Now VIP Access no longer works Broadcom
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The credential ID is typically a 12character alphanumeric identifier that is recognized by VIP Manager once the credential has been registered This ID associates the credential with your account What is a security code If you use a particular security code to access a site or to register a credential you cannot use that security code
VIP Access App is used to authenticate online transactions through TOTP and is available in the play store for installation The app has a mobile and a desktop version and upon installation it creates a credential ID for that specific installation and also generates OTP The OTPs keep refreshing based on the timeout period and new ones get
Internet connectivity is required when the reset option is used in the VIP Access Desktop A reset forces the app to resync with the VIP Cloud The VIP Access for mobile app will attempt to resync with the VIP Cloud if a time change on the device is detected Feedback thumbup Yes
VIP Access uses the existing lock method that you have enabled for your device such as a PIN password or pattern to unlock the app If you have enabled biometric authentication such as Face ID or Touch ID facial recognition or fingerprint unlock you can use that method to unlock
VIP Manager Register Your VIP Credential Symantec
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Locking and unlocking the VIP Access app
VIP Access Authenticator For Mobile and Desktop
VIP Access for Mobile VIP Access for Desktop VIP Security Card VIP Security Token Model HAI08 VIP Security Token Model HV08
Symantec VIP Two Factor Authentication Anywhere
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What connections are required to activate VIP Access myBroadcom
That explains the VIP Access app still being available I guess I glossed over the link about the VIP Manager The fact still remains that it is a SymantecBroadcom product and you will have to try to get the answer to your question from their support communities
Symantec VIP Access limit of online services you can use it with
Note If you use a financial aggregator such as Quicken to view your accounts enabling VIP Access may prevent the aggregator from updating your account information How it works The VIP Access token app can be installed on one device only so we recommend installing it on a device you access frequently such as your mobile phone
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